The Parent Resource Workgroup supports efforts to assist parents in understanding the Texas child welfare system, their role and responsibilities when involved in a child welfare case, and the roles and responsibilities of others. As a result of these efforts, the Family Helpline and Parent Resource Guide were created. 

Please visit the sections below to learn more about our current projects or the Reports & Resources page for recent publications.

In 2017, the Children’s Commission partnered with Access to Justice and the Children’s Justice Act to fund the Texas Legal Services Corporation to establish the Family Helpline for Strong Families and Safe Children (“Family Helpline”), which provides easily available, statewide access for parents, family members, and community members to basic information, education, and resources addressing issues facing parents as they relate to CPS Investigations, the provision of Family-Based Safety Services, Parental Child Safety Placements, Chapter 34 non-parent agreements, termination of parental rights, custody, access, visitation, service plans, the court’s role in conducting hearings and oversight, right to legal counsel, non-offending parents, minor parents, incarcerated parents, survivors of family violence, intergenerational issues, and other variations of these situations.

The Parent Resource Guide is a handbook designed to help parents understand the Texas child welfare system, their roles and responsibilities when involved in a Child Protective Services case, and the roles and responsibilities of others. Currently, updates are being incorporated to the Parent Resource Guide as well as changes to relevant laws made by the 87th Texas Legislature. The updated guide will be made available later this year. A copy of the most recent version of the Parent Resource Guide is available below.